Reasons for not receiving the prizes:
- There is a delay in receiving in some cases when there is traffic in the server or due to a slow internet connection, then you have to wait from one to 24 hours and you can check your vault/collection.
- There are some cases of error from us when you did not receive your prizes, do not worry, when we notice the problem and it is resolved, the reward will be sent as soon as possible to your vault or by mail.
In case you did not receive the award for other reasons, do not hesitate to contact us.
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